Home Owner's policy cancellation and refund

I cancelled my home owner's policy with Outsurance after canceling my bond with FNB. The bond account was closed on the 12th of April. Outsurance paid my refund into the FNB bond account on the 29th of April. This after I had told them on 3 seperate occasions that the FNB bond account is closed. They are now giving me the run around regarding this refund, and making it my responsibility to find this money. I am happy to say that I chose to cancel this policy as I cannot imagine what would happen in the event of a claim.