Home Insurance with outsurance is a nightmare. think million times before you choose this company.

I have raised a complaint with OUTsurance for the leakage of the water in my premises in 10th December 2020 as they are my insurance company. then they sent plumbers from IMBAZO Trading after a week. it was waste of time and energy. we had to stop the water from main pipe line as the leakage was high in the ground. We literally lived without water for more than a week. These guys were very slow and not fully professional in what they are doing. instead of checking the water leakage problem, they decided to bypass the pipeline and fix the water pipe on the wall on a feet high. means the water pipe running all along the wall and visible. I am highly disappointed with them and outsurance, When i escalated this to my insurance company OUTSURANCE they took at least 10 days to come back. very negligent and pathetic service from both of these companies. Plz say No to Imbazo Trading incase any insurance company wants rub you on your fate. It is a waste of time. My experience with them is very bad. OUTsurance is helpless in helping us in time. The incident took place in mid December but till date (12 of Jan) my pavement is in bad shape, they left the rubble there for a month now. they dig the whole place and left like this. I am really pity on myself. Very Poor Service by outsurance in responding and helping their clients. I dont recommend outsurance. I think they got huge client base which they cant cope up with. Time now to Think of better Alternatives.