jP
jose P
1 reviews | Active since Aug 2009
17 Nov 2022, 07:36
Home insurance claims only valid within "your four walls"
Been a customer for 14 years, My daughters phone was ****** from our garden, but outsurance refuses the claim because the phone "wasn't inside your four walls"
Moving everything to miway
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Replies (1)
OUTsurance's replyOfficial
22 Nov 2022, 10:36Good day Jose,
After respond privately to your review, we escalated the matter to Mbali our claims manager.
Mbali contacted you to discuss the matter in detail. In order to enjoy cover, cell phones need to be specified. A once off benefit was given to cover your cell phone.
Thank you for giving us the opportunity to look into the matter.
Regards,
OUTsurance
After respond privately to your review, we escalated the matter to Mbali our claims manager.
Mbali contacted you to discuss the matter in detail. In order to enjoy cover, cell phones need to be specified. A once off benefit was given to cover your cell phone.
Thank you for giving us the opportunity to look into the matter.
Regards,
OUTsurance
OUTsurance's reply22 Nov 2022, 10:36
Official
Good day Jose,
After respond privately to your review, we escalated the matter to Mbali our claims manager.
Mbali contacted you to discuss the matter in detail. In order to enjoy cover, cell phones need to be specified. A once off benefit was given to cover your cell phone.
Thank you for giving us the opportunity to look into the matter.
Regards,
OUTsurance
After respond privately to your review, we escalated the matter to Mbali our claims manager.
Mbali contacted you to discuss the matter in detail. In order to enjoy cover, cell phones need to be specified. A once off benefit was given to cover your cell phone.
Thank you for giving us the opportunity to look into the matter.
Regards,
OUTsurance