CR
Chris R
1 reviews | Active since Jun 2014
03 Dec 2020, 22:09
Home insurance Claim
Submitted a home insurance claim with OUTsurance which took over a month to sort out. Toni Lesch from the claims department promised in writing that they will come & clean my pool after all repairs have been completed. It’s been 3 days trying to make a follow up with him as to when that will be sorted. He’s not responding to my numerous emails sent to him.
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OUTsurance's replyOfficial
07 Dec 2020, 08:23Hello Chris
The lack of feedback together with the delay in finalising the claim for you make this a very unfortunate service experience which we sincerely apologise for.
Our claims manager, Yural, tried to contact you after he made arrangements with a service provider to attend to the cleaning of the pool together with replacement of the sand. He left a detailed message for you and also provided you with his contact details.
Please contact Yural should you have any further enquiries.
Regards
OUTsurance
The lack of feedback together with the delay in finalising the claim for you make this a very unfortunate service experience which we sincerely apologise for.
Our claims manager, Yural, tried to contact you after he made arrangements with a service provider to attend to the cleaning of the pool together with replacement of the sand. He left a detailed message for you and also provided you with his contact details.
Please contact Yural should you have any further enquiries.
Regards
OUTsurance
OUTsurance's reply07 Dec 2020, 08:23
Official
Hello Chris
The lack of feedback together with the delay in finalising the claim for you make this a very unfortunate service experience which we sincerely apologise for.
Our claims manager, Yural, tried to contact you after he made arrangements with a service provider to attend to the cleaning of the pool together with replacement of the sand. He left a detailed message for you and also provided you with his contact details.
Please contact Yural should you have any further enquiries.
Regards
OUTsurance
The lack of feedback together with the delay in finalising the claim for you make this a very unfortunate service experience which we sincerely apologise for.
Our claims manager, Yural, tried to contact you after he made arrangements with a service provider to attend to the cleaning of the pool together with replacement of the sand. He left a detailed message for you and also provided you with his contact details.
Please contact Yural should you have any further enquiries.
Regards
OUTsurance