Home claim with OUTsurance

I have my building insurance with OUTsurance for a good 23+ years. not once have I had a claim. My home was broken into and most electricity supply cables and water pipes including tabs were ******. 15 days after lodging a claim with OUTsurance which still comes with an access fee of R4000. they are still looking for a reason not to pay out my claim , I almost sure that the amount of the claim compared to the premiums i have paid is nothing but a drop in an Ocean, I am booked off from work for anxiety disorder because of what OUTsurance is putting me through. I am ever so sorry for trusting OUTsurance, i should have put my money into a savings account, by now my home would have been repaired. When I followed up yesterday amongst many other people I had already spoken to, I had the DISpleasure of speaking to Boitumelo Mawela who had the most rotten attitude. it's ok, keep him there where he is, he fits into the OUTsurance culture of treating customers with DISrespect & as if we are ********s