Hire Car is a farce

I added a hire car option when I took out my car insurance with Outsurance as to ensure that I could meet my daily requirements of getting to work and dropping kids off at school. I received a loan vehicle from Outsurance the following day I had someone crash into my car. My vehicle was finally accessed a couple of days later and was booked in for repairs with the panel beaters which closed 2 days later for their December break. I was then notified that I need to return the vehicle 30 days later as the loan period has come to an end while I was away on holiday, thus had to cut my holiday short so that I could returned the hire car. The panel beaters haven't even started with the required repairs, and I had to return the vehicle provided. I am now without a vehicle and at the mercy of the company Outsurance chose to repair my vehicle which can take anything from 1-3 months (that's how long it took the last time they repaired my vehicle). The policy does state a hire car for 30 days, however it doesn't state if these are business working days, days while the panel beaters are actually operating or days from when the repairs are started. What logic is Outsurance using when a hire car is being added to once insurance, I have no control of when or how long it will take to repair my vehicle. I have now had to start the year without a vehicle or means of transport even though I made provision for it in my policy, Outsurance this is unacceptable and makes no common sense.