KT
Kwapeng T
1 reviews | Active since Apr 2025
07 Apr 2025, 17:28
Hijack Victim Unfairly Treated by OUTsurance
I am a driver at a My Way Logistics and I got hijacked on the 24th of February and OUTsurance is wrongly accusing me of dishonesty i.e. selling my employers truck and the goods it was carrying.
They are using an inaccurate tracker report to dispute the incident location possibly as a tactic avoid paying my company for the truck and goods.
36 days have passed without the matter being resolved and this is now putting my job and the future of my children at risk.
Can i please be provided with proof that i sold my employers truck and goods?
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OUTsurance's replyOfficial
15 Apr 2025, 12:41Good day Kwapeng,
Further to our private response, we can confirm that our claims manager, Valerie, contacted you to address your concerns. There were discrepancies that were identified during the validation process which were discussed in detail with you. All the information has been provided to you.
Thank you for giving us the opportunity to look into the matter and to provide you with feedback.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our claims manager, Valerie, contacted you to address your concerns. There were discrepancies that were identified during the validation process which were discussed in detail with you. All the information has been provided to you.
Thank you for giving us the opportunity to look into the matter and to provide you with feedback.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply15 Apr 2025, 12:41
Official
Good day Kwapeng,
Further to our private response, we can confirm that our claims manager, Valerie, contacted you to address your concerns. There were discrepancies that were identified during the validation process which were discussed in detail with you. All the information has been provided to you.
Thank you for giving us the opportunity to look into the matter and to provide you with feedback.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our claims manager, Valerie, contacted you to address your concerns. There were discrepancies that were identified during the validation process which were discussed in detail with you. All the information has been provided to you.
Thank you for giving us the opportunity to look into the matter and to provide you with feedback.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team