Highly Frustrated and Disappointed

With deep regret I resort to a public platform in an effort to obtain an honest and prompt response. A month later and despite numerous emails, calls and complaints, we are left without any positive feedback. The calls we have received from the Claims Manager, Rowan has provided no feedback but just added to our frustration of having to reiterate and provide proof of the quotes, reports and recommendations that the panel beater has provided Outsurance continues to prolong the finalisation of this claim by stating that they are still awaiting further reports.

As per your Complaints Resolution Policy, Outsurance has failed to resolve our complaints lodged with your Complaints Department within the specified 15 working days. Outsurance has treated us unfairly hence it is my opinion that we have suffered financial prejudice. The damaged vehicle has been off the road for the past month . The instalments on the vehicle are still being paid; the insurance premiums are paid up to date. Furthermore, we request that quality certification reports for the proposed parts be provided before being fitted.