Highly disappointed in the service

i am highly disappointed with you guys, i thought i made a wise choice by going with you but clearly not. i bought a Volvo last month and you guys asked me to go and do the inspection and i went to Sandton PG Glass in Rivonia , bear in mind that is my time never the less yesterday i receive a text saying i need to go do the inspection to my surprise ...ok i call in and i spoke to Yegan he gave me a story saying it does not show only the Fiat 500 shows and he asked me to email the copy of the inspection and i refused why should i? he promised he would call me back to advise the progress but till now at 5:40 am i have not received a call. I will not email that copy either you guys fix it and speak to your partner PG glass and if you cant sort it out refund my premium and i will find another insurance that needs my money, dont forget there is a lot of competition pout there so we as clients wont be stranded. I went to inspect the car on the 28th that Monday morning very early i want feedback before COB today . Policy Number OT ********** 9