High risk for accident due to Outsurance incapability to fix windscreen claim.

Very bad telephone connection on their side. Two weeks ago Outsurance authorise a winscreen replacement on my BMW 20i. It was replaced by Glasfit. After a week there was a rain storm and I realised that the wipers did not came on. Outsurance was contacted. No response from them. I rep**** with a bad review. The person that was assigned to answer the review spoke to my secratary and not to me. He was wordplaying with her. (not good). He said that he will contact Glasfit to have the problem rectified. Nothing happened. Taday I made calls to Outsurance. I spoke to 6 persons and no one could help me. It is a phone problem on your side. The fact is i was put through to 6 persons. Outsurance get your ducs in a row and sort this windscreen problem urgent. Driving without the wipers on auto is a high risk for me because I am used to the luxury that is now not working.