MJ
Monique J

1 reviews | Active since Feb 2021

02 Aug 2023, 00:39

High premium for disabled unemployed 30+ woman

I would like to talk numbers as OUTsurance always talk numbers on their ads. I have to pay r1398,81 for my 2016 Ford Fiesta. I am in a wheelchair & unable to work because I am a quadriplegic. I use the car only three to four times a week to go to gym, the school I volunteer at or church. But they are charging me so much for car insurance. I am only with them because they were highly recommended by my dad. But I wish I rather went to someone else first so that I can switch and save because apparently they are the only clients who benefit from being with OUTsurance, if you have first been with an other insurer. I’ve called them on several occasions trying to work out something more affordable for me because really I am struggling as a single woman in her thirties. I am calling around tomorrow to find more affordable insurance because everytime they tell me I don’t qualify for a decrease yet. And when I ask them about the newer models advertised on TV but whose premiums are not even half of mine, they say that other factors were taken into consideration but they haven’t taken any of my factors into consideration, not the fact that I can’t work & the fact that everything for wheelchair users are already expensive. And most importantly not the fact that I first approached them before going any where else for car insurance. So I get nothing from them. In the past I have gotten a small decrease in my premium of maybe less than a r100, but to my surprise soon after that I got notice that my premium is increasing. I’m getting quotes on hippo insurance today. I really can’t go on Like this very unhappy & I will not recommend your company ever again. And I’ll tell my dad to think twice about doing same.

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Replies (3)
MJ
Monique J's update02 Aug 2023, 15:14
Reviewer Update
I have received a call from client care. I’m still not happy with the new premium as it’s only r200 less. I’m still paying more than the “switch & save” people on the adverts. Will continue to look for a better premium. But thanks for trying. But if I can get a better offer, I’m willing to do a OUTSURANCE ad for for all wheelchair users to see. So please review again. Thanks
MJ
Monique J's update03 Aug 2023, 10:25
Reviewer Update
Thank you Keo Mmatali for taking all my concerns into consideration & for giving me a premium I’m happy with. Thank you OUTsurance for looking after your differently abled clients too.
OUTsurance
OUTsurance's reply03 Aug 2023, 10:32
Official
Hello Monique

Further to our private replies to you, we again want to thank you for reaching out to us regarding your premium.
We are very pleased to know our client care manager was able to do a revision for you and that you are pleased with the outcome,

Regards
The OUTsurance Team