TD
Tjorrel D
1 reviews | Active since Jan 2021
26 Jan 2021, 15:26
High Car Insurance Quote
I app**** for insurance for my vehicle. One of the questions asked was if my insurance was cancelled during the last five years. When I said no the questions was put to me again if my insurance was ever been cancelled. Then (honest as I am) I rep**** yes about 15 years ago. The Insurer does not even have record of the incident anymore. A year after the cancellation I accepted by the Insurer with no consequences. On that basis Outsurance quotes me a very high premium and when I app**** for 3rd party only I was rejected. At the time of my cancellation I had two children under my policy. Now that I am retired Outsurance thinks that I am more dangerous.
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Replies (2)TD
Tjorrel D's updateReviewer Update
26 Jan 2021, 16:55I have to report back concerning the outcome of my review.
Outsurance phoned me and has resolved my problem to a very gratifying extent.
Thank you Outsurance for your reaction and thank you for granting me an insurance for my vehicle. The agent was very helpful and understanding. Thank you once again.
Outsurance phoned me and has resolved my problem to a very gratifying extent.
Thank you Outsurance for your reaction and thank you for granting me an insurance for my vehicle. The agent was very helpful and understanding. Thank you once again.
TD
Tjorrel D's update26 Jan 2021, 16:55
Reviewer Update
I have to report back concerning the outcome of my review.
Outsurance phoned me and has resolved my problem to a very gratifying extent.
Thank you Outsurance for your reaction and thank you for granting me an insurance for my vehicle. The agent was very helpful and understanding. Thank you once again.
Outsurance phoned me and has resolved my problem to a very gratifying extent.
Thank you Outsurance for your reaction and thank you for granting me an insurance for my vehicle. The agent was very helpful and understanding. Thank you once again.
OUTsurance's replyOfficial
27 Jan 2021, 07:18Hello Tjorrel
Thank you firstly for bringing the matter to our attention.
Our client care manager, Karen who assisted once notified of the unfortunate occurrence, immediately involved our actuarial department.
We are very pleased to know we could have resolved the matter for you and again apologise for making you feel as if we did not value you as a client of ours.
Regards
OUTsurance
Thank you firstly for bringing the matter to our attention.
Our client care manager, Karen who assisted once notified of the unfortunate occurrence, immediately involved our actuarial department.
We are very pleased to know we could have resolved the matter for you and again apologise for making you feel as if we did not value you as a client of ours.
Regards
OUTsurance
OUTsurance's reply27 Jan 2021, 07:18
Official
Hello Tjorrel
Thank you firstly for bringing the matter to our attention.
Our client care manager, Karen who assisted once notified of the unfortunate occurrence, immediately involved our actuarial department.
We are very pleased to know we could have resolved the matter for you and again apologise for making you feel as if we did not value you as a client of ours.
Regards
OUTsurance
Thank you firstly for bringing the matter to our attention.
Our client care manager, Karen who assisted once notified of the unfortunate occurrence, immediately involved our actuarial department.
We are very pleased to know we could have resolved the matter for you and again apologise for making you feel as if we did not value you as a client of ours.
Regards
OUTsurance