AF
Abigail F
1 reviews | Active since Jul 2025
08 Jul 2025, 12:37
Hide information to decline claims
Paid this funeral plan for 5 years. Now that i want to claim Outsurance declines. They trick you and want to make you aware off things after the fact! Will never recommend them.
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Replies (2)AF
Abigail F's updateReviewer Update
09 Jul 2025, 12:08I waited no one called. I followed up again today this morning. You declined a claim without receiving any documentation. Nothing.
I requested for a manager I spoke to Victor and he asked for documents. But my claim was already declined due to policy pause that i was not aware off. An active policy that i paid for 5 years. You want reason to decline peoples policies. I need to help with the funeral arrangements. I will never refer people to you.
I requested for a manager I spoke to Victor and he asked for documents. But my claim was already declined due to policy pause that i was not aware off. An active policy that i paid for 5 years. You want reason to decline peoples policies. I need to help with the funeral arrangements. I will never refer people to you.
AF
Abigail F's update09 Jul 2025, 12:08
Reviewer Update
I waited no one called. I followed up again today this morning. You declined a claim without receiving any documentation. Nothing.
I requested for a manager I spoke to Victor and he asked for documents. But my claim was already declined due to policy pause that i was not aware off. An active policy that i paid for 5 years. You want reason to decline peoples policies. I need to help with the funeral arrangements. I will never refer people to you.
I requested for a manager I spoke to Victor and he asked for documents. But my claim was already declined due to policy pause that i was not aware off. An active policy that i paid for 5 years. You want reason to decline peoples policies. I need to help with the funeral arrangements. I will never refer people to you.
OUTsurance's replyOfficial
14 Jul 2025, 14:37Good day Abigail,
We are sorry for your loss. Condolences to you and your family.
Our claims manager, Victor, contacted you to discuss the claim rejection in detail. The pause and play option was selected and a SMS was also sent to your number confirming this.
We can confirm that the claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
Our claims manager, Victor, contacted you to discuss the claim rejection in detail. The pause and play option was selected and a SMS was also sent to your number confirming this.
We can confirm that the claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
OUTsurance's reply14 Jul 2025, 14:37
Official
Good day Abigail,
We are sorry for your loss. Condolences to you and your family.
Our claims manager, Victor, contacted you to discuss the claim rejection in detail. The pause and play option was selected and a SMS was also sent to your number confirming this.
We can confirm that the claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
Our claims manager, Victor, contacted you to discuss the claim rejection in detail. The pause and play option was selected and a SMS was also sent to your number confirming this.
We can confirm that the claim has since been finalised and payment processed.
Regards,
The OUTsurance Team