PL
Peter L
1 reviews | Active since Jan 2019
18 Jan 2019, 16:15
Hi-Way *******! Outsurance are Out-right Dishonest!
This is Out Right Theft!! After the car was sold over 6 months ago, Outsurance is still drawing installments. My mother has given me power of attorney, because she is 91 years old and lives in a old age home and therefore cannot run her own affairs. I have followed each step of the cancellation period and yet, after 6 months, Outsurance continues to withdraw the money. I even went to the bank to prevent them from withdraw the amount and yet they changed their account details to withdraw the amount. After making this hellopeter report, my next step is to contact 567 Cape Talk radio station to see if they can help me. Such a dishonest company!
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Replies (1)OUTsurance's replyOfficial
23 Jan 2019, 14:49Good day Peter,
We acknowledge receipt of your complaint. Very concerned with what you have described. We are only able to trace a policy for you which was cancelled in 2012. We have sent you a private message requesting further information. Please forward your mom's policy or ID number. Once received we will look into the matter and revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Very concerned with what you have described. We are only able to trace a policy for you which was cancelled in 2012. We have sent you a private message requesting further information. Please forward your mom's policy or ID number. Once received we will look into the matter and revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply23 Jan 2019, 14:49
Official
Good day Peter,
We acknowledge receipt of your complaint. Very concerned with what you have described. We are only able to trace a policy for you which was cancelled in 2012. We have sent you a private message requesting further information. Please forward your mom's policy or ID number. Once received we will look into the matter and revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Very concerned with what you have described. We are only able to trace a policy for you which was cancelled in 2012. We have sent you a private message requesting further information. Please forward your mom's policy or ID number. Once received we will look into the matter and revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
