MN
Mphele N
1 reviews | Active since Apr 2019
11 Sept 2024, 11:33
Hi Spoke to Ndu yesterday, was taking up car insurance and he made my premium 15K and said i can change it when i log in to the app and now i can’t change it at all
Hi Spoke to Ndu yesterday, was taking up car insurance and he made my premium 15K and said i can change it when i log in to the app and now i can’t change it at all. Ndu **** to me me and thats unacceptable i am even thinking of cancelling the cover before it even starts. Ndu ******* me into signing up for the cover by telling me that i can change the excess to the amount that i want.
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OUTsurance's replyOfficial
17 Sept 2024, 10:30Good day Mphele,
What you described we see in a serious light. We will not tolerate poor service delivery.
Further to our private response we can confirm that our sales manager, Amanda, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy has been cancelled. We will address this matter accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
What you described we see in a serious light. We will not tolerate poor service delivery.
Further to our private response we can confirm that our sales manager, Amanda, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy has been cancelled. We will address this matter accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply17 Sept 2024, 10:30
Official
Good day Mphele,
What you described we see in a serious light. We will not tolerate poor service delivery.
Further to our private response we can confirm that our sales manager, Amanda, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy has been cancelled. We will address this matter accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
What you described we see in a serious light. We will not tolerate poor service delivery.
Further to our private response we can confirm that our sales manager, Amanda, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy has been cancelled. We will address this matter accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team