A
Asjok
1 reviews | Active since Feb 2026
03 Feb 2026, 17:18
Hi Service was excellent from your agent
Hi Service was excellent from your agent. However, I am not very happy with delivery schedule as 90% of my foods in my freezer has defrosted and is now spoiling. I did request a VERY speedy response to negate any losses, however, a service provider form hundreds of km's away was sourced. I am still waiting for my replacement fridge.
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OUTsurance's replyOfficial
05 Feb 2026, 08:52Hello Asjok
Following our initial reply to your review, we received confirmation from our claims manager that she was in contact with you.
We are very sorry about the inconvenience you suffered, as our service provider could not attend promptly. Recourse was discussed with you and we wish to thank you for your understanding.
Regards
The OUTsurance Team
Following our initial reply to your review, we received confirmation from our claims manager that she was in contact with you.
We are very sorry about the inconvenience you suffered, as our service provider could not attend promptly. Recourse was discussed with you and we wish to thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply05 Feb 2026, 08:52
Official
Hello Asjok
Following our initial reply to your review, we received confirmation from our claims manager that she was in contact with you.
We are very sorry about the inconvenience you suffered, as our service provider could not attend promptly. Recourse was discussed with you and we wish to thank you for your understanding.
Regards
The OUTsurance Team
Following our initial reply to your review, we received confirmation from our claims manager that she was in contact with you.
We are very sorry about the inconvenience you suffered, as our service provider could not attend promptly. Recourse was discussed with you and we wish to thank you for your understanding.
Regards
The OUTsurance Team