JM
Jay M
1 reviews | Active since Nov 2016
13 Jan 2021, 23:57
Hey Outsurance . . . Still waiting for my payment
Outsurance could not match my Miway premiums so the telesales operator agreed the payment of R500. Then . . . 1. Got email from "Therlo Adams" saying I do not qualify for the R500. 2. "Gaenor Fortein" then emailed me to discuss ? 3. Got another email from "Therlo Adams" saying they will pay, I must supply banking details. 4. Did so a week ago, 5. Still waiting for payment. Guys . . . is this that complicated. Boy, Am I glad I am with Miway.
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OUTsurance's replyOfficial
19 Jan 2021, 14:17Good afternoon Jay
Thank you for your feedback and for allowing us the opportunity to look into your concerns.
Following receipt of your complaint, we escalated the matter to our promotions manager Gaenor who has since been in contact with you to discuss the payment process.
We confirm that payment has been made to you and we have provided you with a proof of payment confirming this.
Regards
OUTsurance
Thank you for your feedback and for allowing us the opportunity to look into your concerns.
Following receipt of your complaint, we escalated the matter to our promotions manager Gaenor who has since been in contact with you to discuss the payment process.
We confirm that payment has been made to you and we have provided you with a proof of payment confirming this.
Regards
OUTsurance
OUTsurance's reply19 Jan 2021, 14:17
Official
Good afternoon Jay
Thank you for your feedback and for allowing us the opportunity to look into your concerns.
Following receipt of your complaint, we escalated the matter to our promotions manager Gaenor who has since been in contact with you to discuss the payment process.
We confirm that payment has been made to you and we have provided you with a proof of payment confirming this.
Regards
OUTsurance
Thank you for your feedback and for allowing us the opportunity to look into your concerns.
Following receipt of your complaint, we escalated the matter to our promotions manager Gaenor who has since been in contact with you to discuss the payment process.
We confirm that payment has been made to you and we have provided you with a proof of payment confirming this.
Regards
OUTsurance