Help@OUT no help, disappointed at poor service

I was on my way to my friend's daughter's birthday function, and my tyres burst half way through. I was worried as I was alone with my little baby who is hardly 1 year old. I tried to call ***, the 24 hours service provided in Outsurance website, hoping that someone can assist me. I tried calling this number 3 times. twice the call was attended but kept me waiting for a consultant. The consultant never pitched up. This was the first time since I changed my insurance service provider tried to get assistance from Outsurance. Surprised with all these marketing and trying to get as much market share as possible, the service levels are not up to the standard. My previous insurance service provider was much more efficient, even though couple of hundred rand expensive. I called my friend who picked me up in an hour's time and got assistance from a garage. After we were sorted by the garage personnel, they said that we were lucky as the place we got stuck was a hijacking hot spot. I thank god for good luck of my son and mine. I am even thinking, may be its worth to go back to my previous insurance service provider, at least the service was guaranteed.