Help@Out Absolutely Useless

On holiday this year travelling home from the North Coast near Pongola we had a tyre burst on the trailer we had borrowed from my parents in law. Despite my husband and I both having car insurance, household and out and about insurance with Outsurance, they refused to send assistance because the trailer was not ours. The actual issue was that I didnt have a jack in MY car which is insured with Outsurance. We had two small toddlers with us on the side of a very busy and hot road, and eventually had to lift the trailer and load rocks under it. Pointless having a service that does not service your clients. I am now requesting my claims history with detailed amounts which they wont give me, because they know I am looking for insurance elsewhere. Very disappointed.