PQ
Peter Q
1 reviews | Active since May 2009
05 May 2026, 14:47
Hello Outsurance Client - Buy this now, now, now.
Not a comment on their after sales service, which I undesrtand is good and the reviews reflect this. My concern is the pre sale prsedeure techniques used by theri consultants- - talk fast and rattle away - all the "How are you today"stuff and pother syrupy comments. - provide lots of detail verbally, but have to request to see a writen policy draft if want one for . Initially try resist as want to close the deal now, on the phone. - talk down policy details required (name, adresses , make etc) as quick as possible, ofetn with spelling and other erros that you pcik ujp on the policy issued.
Helpful (0)
Replies (2)0
Replies (2)PQ
Peter Q's updateReviewer Update
06 May 2026, 12:32Further to my earlier review, I must report that OUtsurances reaction was SUPERB. i was called on the same day of the review, by Hawa Sukhadia (Sales Referrals Manager) to dicsuss the review. After sharing my expereince and alternative solutions with Hawa, I am impresseed with the customer care and temeous reponse provided by OUtsurance. Few big corporates make this effort., escpecially some cell phone companies! Well done - thank you. 5 STAR service rearate
PQ
Peter Q's update06 May 2026, 12:32
Reviewer Update
Further to my earlier review, I must report that OUtsurances reaction was SUPERB. i was called on the same day of the review, by Hawa Sukhadia (Sales Referrals Manager) to dicsuss the review. After sharing my expereince and alternative solutions with Hawa, I am impresseed with the customer care and temeous reponse provided by OUtsurance. Few big corporates make this effort., escpecially some cell phone companies! Well done - thank you. 5 STAR service rearate
OUTsurance's replyOfficial
07 May 2026, 12:24Good day Peter,
This is fantastic feedback. You made Hawa's day.
We are pleased to see the matter was resolved and you are satisfied.
Regards,
The OUTsurance Team
This is fantastic feedback. You made Hawa's day.
We are pleased to see the matter was resolved and you are satisfied.
Regards,
The OUTsurance Team
OUTsurance's reply07 May 2026, 12:24
Official
Good day Peter,
This is fantastic feedback. You made Hawa's day.
We are pleased to see the matter was resolved and you are satisfied.
Regards,
The OUTsurance Team
This is fantastic feedback. You made Hawa's day.
We are pleased to see the matter was resolved and you are satisfied.
Regards,
The OUTsurance Team
