PQ
Peter Q

1 reviews | Active since May 2009

05 May 2026, 14:47

Hello Outsurance Client - Buy this now, now, now.

Not a comment on their after sales service, which I undesrtand is good and the reviews reflect this. My concern is the pre sale prsedeure techniques used by theri consultants- - talk fast and rattle away - all the "How are you today"stuff and pother syrupy comments. - provide lots of detail verbally, but have to request to see a writen policy draft if want one for . Initially try resist as want to close the deal now, on the phone. - talk down policy details required (name, adresses , make etc) as quick as possible, ofetn with spelling and other erros that you pcik ujp on the policy issued.

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Replies (2)
PQ
Peter Q's update06 May 2026, 12:32
Reviewer Update
Further to my earlier review, I must report that OUtsurances reaction was SUPERB. i was called on the same day of the review, by Hawa Sukhadia (Sales Referrals Manager) to dicsuss the review. After sharing my expereince and alternative solutions with Hawa, I am impresseed with the customer care and temeous reponse provided by OUtsurance. Few big corporates make this effort., escpecially some cell phone companies! Well done - thank you. 5 STAR service rearate
OUTsurance
OUTsurance's reply07 May 2026, 12:24
Official
Good day Peter,

This is fantastic feedback. You made Hawa's day.

We are pleased to see the matter was resolved and you are satisfied.

Regards,
The OUTsurance Team