CS
Carel S
1 reviews | Active since Aug 2025
22 Dec 2025, 16:31
Heartless service
They didn't pay out my dads insurance because he died a week to early.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
23 Dec 2025, 07:32Hello Carel
We are very sorry for your loss and wish you and your loved ones much strength and comfort.
We have a waiting period for certain pre-exiting conditions on our life cover product and a 6 month waiting period for our funeral cover. If these requirements are not met, there can be no valid claim.
You are welcome to send us your late father's policy or claim number via private reply. We will arrange a call to you to discuss.
We fully understand your disappointment, but assure you we will at all times pay valid claims.
Regards
The OUTsurance Team
We are very sorry for your loss and wish you and your loved ones much strength and comfort.
We have a waiting period for certain pre-exiting conditions on our life cover product and a 6 month waiting period for our funeral cover. If these requirements are not met, there can be no valid claim.
You are welcome to send us your late father's policy or claim number via private reply. We will arrange a call to you to discuss.
We fully understand your disappointment, but assure you we will at all times pay valid claims.
Regards
The OUTsurance Team
OUTsurance's reply23 Dec 2025, 07:32
Official
Hello Carel
We are very sorry for your loss and wish you and your loved ones much strength and comfort.
We have a waiting period for certain pre-exiting conditions on our life cover product and a 6 month waiting period for our funeral cover. If these requirements are not met, there can be no valid claim.
You are welcome to send us your late father's policy or claim number via private reply. We will arrange a call to you to discuss.
We fully understand your disappointment, but assure you we will at all times pay valid claims.
Regards
The OUTsurance Team
We are very sorry for your loss and wish you and your loved ones much strength and comfort.
We have a waiting period for certain pre-exiting conditions on our life cover product and a 6 month waiting period for our funeral cover. If these requirements are not met, there can be no valid claim.
You are welcome to send us your late father's policy or claim number via private reply. We will arrange a call to you to discuss.
We fully understand your disappointment, but assure you we will at all times pay valid claims.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
05 Jan 2026, 13:42Hello Carel
Thank you for affording us the opportunity to have discussed your late father's claim with you.
We are very sorry about the disappointing outcome.
Regards
The OUTsurance Team
Thank you for affording us the opportunity to have discussed your late father's claim with you.
We are very sorry about the disappointing outcome.
Regards
The OUTsurance Team
OUTsurance's reply05 Jan 2026, 13:42
Official
Hello Carel
Thank you for affording us the opportunity to have discussed your late father's claim with you.
We are very sorry about the disappointing outcome.
Regards
The OUTsurance Team
Thank you for affording us the opportunity to have discussed your late father's claim with you.
We are very sorry about the disappointing outcome.
Regards
The OUTsurance Team