Heartless and Uncaring Consultants

Why are their consultants so heartless and absolutely uncaring. Insist and Demand that they phone you when you merely ask for prices of the animal insurance plans they offer. People with a hearing loss of 70% find it absolutely hollering to listen to a person in a call center noises plus poor cellphone connectivity. We have email. Why can they not just submit the documents. Should they require information it can be sent back electronically