Heartfelt Appreciation for Exceptional Support – 27 November 2025

Dear Kgatso Mabitsela and the OUTsurance Team Management,

Subject: Heartfelt Appreciation for Exceptional Support – 27 November 2025

I would like to extend my heartfelt gratitude for the exemplary service I received on 27 November 2025 following the unfortunate incident involving the rear-right window of my vehicle. From the moment I placed the call, I was assisted by Ms. Kgatso Mabitsela, whose professionalism, composure, and genuine willingness to help immediately put me at ease. In a moment of stress and frustration, her calm guidance and swift action made an extraordinary difference. Within minutes, everything had been arranged — including an almost immediate call from the glass company. Her efficiency and attentiveness transformed an unpleasant situation into one that felt manageable and supported.

Although I ultimately did not proceed with a claim — as I was able to obtain a second-hand replacement window from a friend — the quality of service I received remained outstanding. The advice provided allowed me to resolve the matter without compromising my no-claim bonus, which I greatly appreciate. Even without a formal claim being processed, Kgatso treated my concern with full dedication and respect, and that speaks volumes about her character and OUTsurance’s standards. Please accept my sincere thanks for the professionalism, empathy, and high level of service demonstrated throughout. Experiences like these reinforce my confidence in OUTsurance, and I believe recognition is truly deserved.

Kind regards.

Yours sincerely,

Herbie Knight.