Heartbroken

<p>roughly 6 to 8 months ago you replaced a coffee machine for us and told us that it was one of the top range coffee machines and on the box it said altra quiet as they no longer made the make we had...... this is not true I would turn the machine on in the morning and it woke everybody up in the house. We learnt to live it.... then the other morning we woke up and the machine really made HUGE sound I ****ped myself. Only to find out that the whole inside had shifted..... couldn't believe it.......... WHAT ARE going to do about it ? Then which is the real heart breaker is you replace my Apple Mac desk top which I run my whole business on and has EVERYTHING I own including the bit h of my child photos etc on it which only 3 years old not once were we asked if we would like a warranty on it NOTHING I turned it on like I do everyday and it is DEAD DEAD so I panicked and got 3 separate companies to come out only to tell me they can't explain it is just Dead I am 44 years old and I don't even touch my keyboard with wiping my hands first she is my everything how can this happen.... I am convinced that you are replacing goods with 3rd grade stuff what are you gong to do about it I can't expect this..... my husband got a promotion and one of the perks was that we get cover from the company so we had no choice but to move our insurance, however he now has new job and we are looking to move back to the ONE insurance company we been with for year and had no problems with and have had BEST service with but how I convince him to move back with you when this has happened never the less..., I still think you are the better choice just horrified with the replacements that I have mentioned above..... please and restore my faith back I know deep down you are a honest organization that truly looks after your clients.... if we can resolve this in a decent way I am happy to move back but the above was honestly not fair and really hope you not replacing our goods with 3rd grade equipment......</p>