Having regrets after joining OUTsurance

I recently changed Insurer to OUTsurance. I was told by the OUTsurance Consultant, once I turn age 60, I shall not be liable for excess. The only excess I will be liable for was a power surge and if the driver is under 25 yrs. I am 60 years old, enjoying my retirement only to discover that The OUTsurance Consutant, Luchandre Pienaar misled me. I changed Insurer who I was with for over 30 yrs as they do not offer no claim bonuses. I was misled by the Consultant Luchandre Pienaar from OUTsurance. I discovered after taking out a warranty policy on my vehicle that I am liable for excess on all claims and not just for power surge or underage driver. I requested an investigation and was contacted by Mr Ash Persad. Who apologized and stated " Due to the incorrect advice given to you from our sales consultant, we are currently working into giving you the benefit of the zero excess provided you are over 60 years old and retired without increasing your premium. I am in the process of escalating the matter to our actuarial department to make the changes as promised during the underwriting process."

Mr Ash Parsad is doing some very nice damage control calling it incorrect advice. I call it misleading and misrepresentation. I received the new schedule this evening, and it was most disappointing to see my premium was increased by R432.23. I'm deeply regretting my decision to join OUTsurance as it's been nothing but inconvenience and stressful.

Please don't hound me with phone calls. I shall only accept emails as I do not trust OUTsurance