MM
Mogafe M

1 reviews | Active since Oct 2015

03 Jan 2025, 12:12

Having literally insured everything I have with them , outsurance doesn't even try to match hello Peter quotes, speaking to the manager by the name of Abigail really left sour taste .

Lack of customer centric Behaviour

0
Replies (1)
OUTsurance
OUTsurance's reply07 Jan 2025, 11:17
Official
Good day Mogafe,

Further to our private response to you, we can confirm that our client services manager, Sersh, contacted you to address your concerns. We listened to Abigail's call and can't fault her. She was courteous and professional and was trying to assist with your premium query. 

There are a number of factors that we take into account when determining the appropriate premium for a client such as age, make and model of vehicle, previous incidents etc. 

We are sorry that we couldn't offer you a better premium at this stage.

Regards,
The OUTsurance Team