Hate this company now - the brokers are the Worst!

The reason for this review is just leaving me frustrated to say the least. It has been an ongoing battle with outsurance for months now! More recently I told my broker, cancel my personal policies and make sure no further debit orders run. A day later I follow up once again, has my request been received???? YESSSSS it't been sent to my manager. Now I ask you, what was the reason for me cancelling in the first place? Surely if you guys decide to contact me now today you will find the history of why I am tired of now dealing with outsurance. After almost 6 years of being a loyal customer, having not only my personal policies with you but also my business one - which i will now be looking into moving as well thank you- just proves once again why I NEED TO HAVE A DIFFERENT Inusurer. SO the debit orders did go off, and my new insurance is about to kick in and take their debit order as well for the month. Seems exciting right? To have to fight to get your own money back after you asked to nicely, make sure no debits go off as I am changing insurance companies - did anyone try call me? Nope. Was the policies cancelled ? Also - NOPE, why? Because I never received written confirmation like a letter stipulating it has been cancelled. What am I to do now? The broker tells me ... wellll you can cancel todayyyyy (but it is already cancelled) then I can have the order refunded by the first? WHY was it not cancelled if I have on email that you cancelled and that the email was received, and I can Reverse it - unfortunately this is how the system works - so financial advise from your broker that could affect your ITC score is not important as long as these brokers must try service their ongoing clients - which they don't get time to do and chase new sales everyday to make target? I was not even informed that my policies are increasing, whenever they did increase, no one told me no one confirmed with me - nothing yet I still continued on. I had to beg the broker also to send my schedule for my content cover multiple times since I didn't have anything on paper telling me what I'm covered for, what my total cover is etc. Listen, you cannot tell me that the debit that could have gone off should have been pro rata (which i would have said you know what, thats brilliant lets do that and then now have it subtract the full amounts, your system should not get the blame for this. Because I know Summit should run in the background and the best part the broker does not tell me why it's not a good idea to reverse the debit order. Honestly, I can't wait to just be on my new insurance. I'm so tired of this company. I could have used the amount that you guys billed for nothing (since my new insurance kicks in) to go for my Dr's appointment as I am an expecting mother, but it is all fun and games when no one in these departments care to do their jobs, thank you for making my month difficult now and not being able to attend my appointment till you process the reimbur*****t to me.