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mM
malefo M

1 reviews | Active since May 2017

20 Dec 2022, 13:27

Harrassment and ***** claim

My name is Raymond

I'm very much disappointed in the manner you agent Ofentse Menyatso spoke to me on the 19 Dec 2022 . On the 07 December i got in to an accident with your policy holder. I had the right of way and she bumped my car as she was driving on High speed. I was driving on Townbush rd and she was coming from Twichnham rd , she rushed to turn in to Townbush and she bumped me at the front and as a result her car was hit on the side of the back seats . She wanted to turn in to She refused for us to call the traffic department and insisted that we go to the police station to report the accident. As she didn't want the traffic officer to see the speedo meter.

When we got to the police station she did her own statement and i did mine.

Its very much ******** that your policy holder is the one at fault and i get treating messages saying you are going to list me on ITC and that i must pay for her damages . She damaged my car due to her rackless driving and driving on high speed. If this matter is not sorted out i will take this matter to the ombudsman.

I done have access to the internet .

Kindly contact me on ***

0
Replies (10)
mM
malefo M's update20 Dec 2022, 14:28
Reviewer Update
The ref number is ***

Regards
Raymond
mM
malefo M's update21 Dec 2022, 15:38
Reviewer Update
Good day,

As per the discussion we had i'm still waiting for your email in order for me to sent the picture of the str

regards
Raymond
mM
malefo M's update21 Dec 2022, 15:49
Reviewer Update
My email address is ***
mM
malefo M's update21 Dec 2022, 15:56
Reviewer Update
My email address is ***
OUTsurance
OUTsurance's reply22 Dec 2022, 11:02
Official
Good day Malefo,

Further to our private response, we can confitm that Lawrence our legal manager, contacted you to address your concerns.

Lawrence discussed the merits of the claim in detail with you. Once you have emailed the pictures as requested, Lawrence will review the matter and revert with feedback.

We do apologise for the disappointment.

Regards,
OUTsurance
mM
malefo M's update22 Dec 2022, 11:28
Reviewer Update
Good day

There the requested pictures were sent to Lawrence yesterday at 18:34 . I'm not sure if he has received it as he hasn't acknowledged my email .

I trust that he will respond soon

Regards
Raymond
mM
malefo M's update23 Dec 2022, 10:06
Reviewer Update
I was asked to send docs and i sent them
I haven't received an acknowledgement of my email being received

Honestly i'm disappointed by how all this is being handled .

Yesterday i received a call and due to bad reception i couldn't hear the person very well. Then after that call i got an SMS that i need to contact Brain Tsabadi on ***. I called that number and no one seemed to know why was i Called .

Can i kindly receive a response in writing on this matter As your staff are playing games with me .I now feel that I must have everything in writing in order to avoid he said she said .



OUTsurance
OUTsurance's reply23 Dec 2022, 10:32
Official
Good day Malefo,

Thanks for your further feedback.

Brian our legal manager has been unsuccessful in his attempts to reach you this morning. He has subsequently sent you a SMS notifying you of his attempts.

Please email Brian on the email address provided.

Regards,
OUTsurance
mM
malefo M's update30 Dec 2022, 13:45
Reviewer Update
Good day

I have previously indicated that I'm receiving proper feedback from your Team.

I was preciously advised to send an email to Brain and i did that , he never acknowledged receiving my emails

on the 21 Dec 2022 i sent an email to Ofentse and Lawrence, They didn't acknowledge receiving my email. They kept quiet . I later received and email from Ofentse on the 28 Dec 2022 requesting that i sent to them the street names


I responded to the email on 28 dec 2022 at 11:52 till now i haven't received any response from either Ofentse or Lawrence

Each time i sent an email to your team no one acknowledges receiving my email . No feedback is given to me

Your company was so quick to send me treating sms' demanding I pay the damage on your client's car .. And your Client and her Husband had harrassed me and demanded money from me

I thought raising this with your company will help to get the matter resolved.

This whole thing has increased my BP , I know have anxiety due to this matter

I need this matter resolved . This has been going on since the 20Th Dec 2022 and there no feedback that your team has given me

What is ERT on this .

Regards
Raymond
OUTsurance
OUTsurance's reply05 Jan 2023, 15:33
Official
Good day Malefo,

We can confirm that Brian our legal manager called you yesterday and he also sent you an email.

We do apologise for the delay.

Regards,
OUTsurance