JL
John L

1 reviews | Active since Feb 2018

14 Feb 2018, 10:57

harassing sales staff

Hi. As my car insurance was going up, I phoned around to other companies for a quote. A friend recommended Outsurance. I phoned them up and in the quote process, I was given a long pitch, intermixed with relevant questions, on how good Outsurance was before being given a quote. I asked that he (Reagon) email me the quote to ensure its validity but he never did so. After the quote, I was asked repeatedly when I was going to sign up and how he "could make my wish [I assume for a lower premium] happen to me". Hung up. Followed by several calls from him - I told him that I wanted to check with other companies before committing but he told me that Outsurance gave the lowest quote and he was afraid that by comparing quotes, I would go with another company (logic?). He promised to call me at work again this afternoon after I supposedly called other insurance companies [I do work as well at my workplace]. Very aggressive and can be seen as intimidating. Premium may be attractive but sales people scare off potential customers.

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Replies (1)
OUTsurance
OUTsurance's reply16 Feb 2018, 13:55
Official

Good day,

Your feedback was most concerning and was immediately investigated.

Our sales manager contacted you with an apology and comprehensive feedback was given.

Thank you for accepting our apologies.

Kelvin