AF
Ashley F

1 reviews | Active since Aug 2010

26 Nov 2019, 09:27

Harassed by call center person for referrals?!

This morning I just got harassed by a persistent call center OUTsurance employee for referrals. It made me so upset and so annoyed, and at this time in the morning. Unacceptable!!!!!! The call started of well, but then she persisted on my having to check my phone to give her referrals and when I said that I don’t have she kept on persisting and then I found 1 and she kept on persisting. After I told her that I am making my child breakfast she kept on going and then I told her that I don’t have time for this as my day is blocked out and the discount on my premium means nothing in comparison to what my time is worth, she kept on going. If this is the kind of ******* I get, I will gladly cancel my policy and change to another insurer.

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Replies (1)
OUTsurance
OUTsurance's reply26 Nov 2019, 13:15
Official
Hello Ashley

Thank you for feedback.

Please accept our sincere apologies for the time consuming and frustrating experience!

The call has been audited and we don't blame you for expressing your dismay.  Although the purpose of these calls are to reward our clients, our advisor should have respected your wish not to continue with the discussion.

Our findings have been discussed internally.

Regards
OUTsurance