HANG UP CALL

I called this morning in regard to my claim follow up and the advisor Dan Moleko was not available a rude consultant said to me I must not call this number *** it was a message centre but I have an email with me that must call that number as its a number to follow up my claim. She then with a tone ver irritable transfer me to a guy Gerald he said his name I explained the reason from my call. Listening is a skill this guy as I was Reading the claim number raised a voice and said Madame there is no claim number starting with 012 and as he sounded militant and Afrikaner I said sir I said 1 and he just did not want to listen and hang on me. I was the assisted by Shaun and he professionally closed my enquiry. I thought with all adverts and ratings we will get Consultants willing to do their outstanding tasks VERY BAD AND RUDE TO HANG ON A CLIENT AS we are paying for the calls,