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Nico A

1 reviews | Active since Mar 2013

01 Jul 2022, 07:50

Half repaired vehicle

Want to raise my concerns with outsurance or some people that work there, I was in an accident with my vehicle that a person drove I to my vehicle on the front left hand side on 12 May 2022, My car was booked into MCR Trichardt Mpumalanga, My vehicle was there being repaired till 24 June I was contacted to collect my vehicle, Arrived at MCR I was taken to my vehicle at the back of the workshop, They did not really give me a proper chance to inspect my vehicle it was idling and the whole process felt very rushed, So I paid my Excess and left got home and looked around the Vehicle, And then discovered that they installed the broken spot lights back, The Aftermarket bonnet they've put on does not fit properly the gaps are way off, On the right hand side on the front where they blended the paint look like **** was not sanded or prepped properly, Then on the left hand side Where my vehicle was hit the front of my door where the fender sits next to the door that my door has a bend in it that was not there after the accident, The both the left side doors were still bent on top which was bent during the accident was not repaired at all, And to put the cherry on top my battery was damaged as well during the accident, Then I phoned outsurance on 25 June to report that my vehicle was not repaired properly, I was contacted by a person from outsurance Melson Moodley Which said he will sort everything out for me It was back and forth for a couple of days on 30 June he contacted me stating that The workshop manager from MCR told him that the doors was not part of the accedent and that gaps looks fine to him and then he also said that the battery is ware and tare and that I must replace the battery out my own pocket, I asked what is going to happen now, Then he said that he is taking MCR 's side and no further repairs will be done to my vehicle, How in the hell does that work, My car was damaged and repaired very badly now I have to sit with this vehicle, I have canceled all my policies with outsurance 29 June, I don't want anything to do with the currupt people working there, I won't be leaving this issue, And also want to say thank you Melson Moodley for losing a loyal customer for that was with outsurance for around 10 years, But this is a fair warning to all.

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Replies (3)
OUTsurance
OUTsurance's reply07 Jul 2022, 13:47
Official
Good afternoon Nico,

Further to our private reply after receiving your complaint, we can confirm that our assessing manager Saiendra has been in contact with you.

The poor workmanship will be rectified by the service provider and a courtesy vehicle will then be arranged at their cost.

Its disappointing to see that the poor repairs done to your vehicle led to you cancelling and we hope to regain your trust in us in the near future. 

We apologise for the inconvenience and frustration caused in this regard.

Regards,
OUTsurance


NA
Nico A's update18 Jul 2022, 17:54
Reviewer Update
Good day

I want to say that I am very disappointed in the service I am receiving and the workmanship of MCR Me and my wife were working from hom since I received the vehicle back we were only driving to the shops and back which showed no issues on the Vehicle, Then Thursday 14 July we drove to Pretoria and the car started overheating severely and we pulled over then Checked the coolant level, Where I discovered that my vehicle only has Normal water in which my vehicle is only allowed to use Anti Freeze which I was told from Renault only to use, We got home with a huge struggle, The next morning I went to check if the vehicle was OK which I discovered that the oil in the engine looks like milk, Then I phoned a Car repair shop to get some advice on what caused this they said it is due to a blown headgasket on the engine which was caused by overheating, Now my engine of my vehicle is damaged as well due to the water that was used and not anti freeze or something else that was not put back properly, I am done with this I don't want any more repairs done on the vehicle because now there is more damage caused to the vehicle, Outsurance can take this vehicle and pay me out

Regards
Nico van Blommestein
NA
Nico A's update18 Jul 2022, 18:11
Reviewer Update
And I also want to mention that I have Notified Garson the assessor from outsurance On Friday morning 15 July around 10:00 and he said he will forward the issue to his manager, I am also still waiting for someone to contact me from outsurance, Once again we don't have a vehicle to drive anywhere I want this issue taken care of Immediately.