hM
happy M
1 reviews | Active since Sept 2013
16 Dec 2021, 14:00
Hail and Thunderstorms Claims
Lodged a hail and thunderstorms claims with Outsurance on the 18th November 2021 . One claim for Thatch Room was done within the prescribed time and the other one for Roof Tiles and Ceiling wasn’t done , even though I complained about the service provider not pitching up. I requested them to pay me in order to get a service provider of my choice. To date with messages left for a Manager , Siza , he is not returning my calls. We were leaving in hell during this rainy seasons , with water flowing from ceiling into our dining room. Making my property a health hazard. I never ever expected Outsurance to stoop so low in addressing claims.
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OUTsurance's replyOfficial
17 Dec 2021, 15:03Hello Happy M
Thank you for your feedback.
You have our sincere apologies for the lapse in our service delivery to you!
Our assessing manager, Zandi contacted you.
It was agreed that we make the payment for the outstanding repair work to your account, as you will appoint a service provider of your choice.
Zandi confirmed the payment and also asked you to allow payment to show between 48 - 72 hours in your account.
Thank you for accepting our apologies for the frustration.
Regards
OUTsurance
Thank you for your feedback.
You have our sincere apologies for the lapse in our service delivery to you!
Our assessing manager, Zandi contacted you.
It was agreed that we make the payment for the outstanding repair work to your account, as you will appoint a service provider of your choice.
Zandi confirmed the payment and also asked you to allow payment to show between 48 - 72 hours in your account.
Thank you for accepting our apologies for the frustration.
Regards
OUTsurance
OUTsurance's reply17 Dec 2021, 15:03
Official
Hello Happy M
Thank you for your feedback.
You have our sincere apologies for the lapse in our service delivery to you!
Our assessing manager, Zandi contacted you.
It was agreed that we make the payment for the outstanding repair work to your account, as you will appoint a service provider of your choice.
Zandi confirmed the payment and also asked you to allow payment to show between 48 - 72 hours in your account.
Thank you for accepting our apologies for the frustration.
Regards
OUTsurance
Thank you for your feedback.
You have our sincere apologies for the lapse in our service delivery to you!
Our assessing manager, Zandi contacted you.
It was agreed that we make the payment for the outstanding repair work to your account, as you will appoint a service provider of your choice.
Zandi confirmed the payment and also asked you to allow payment to show between 48 - 72 hours in your account.
Thank you for accepting our apologies for the frustration.
Regards
OUTsurance