Grossly unprofessional

<p>Good day,</p> <p> </p> <p>It's approaching 2 months now since I had an accident and my claim has still not been finalized. Claim Dept Assessors on my claim have changed 4 times now and with every change, I'm not informed, there's just radio silence and the only way I find out is when I request an update on what's happening with my claim. </p> <p> </p> <p>Complaining on hellopeter earlier in January about this issue hasn't been fruitful as well, as it didn't instil a sense of urgency on the people handling my claim. I've been very cooperative and I've submitted all documentation required. I'm now without the courtesy car even though I'm not the one delaying the finalization of this claim. This is now a huge inconvenience!</p> <p> </p> <p>This claim has been handled very poorly by the Claims Dept and I'm left with no choice but to approach my lawayers and the ombudsman to expedite the resolution of this claim.</p>