Greet service from Ntokozo Jiyane

I initially was very angry with being debited for an amount I did not agree with when I recently join them and I sent a long email with my complaint and within 30 minutes someone called and was routed to someone who will assist that is Ntokozo Jiyane who was the kind of person who knows how to deal with clients. He was patient with me and listened to my complaint and request and took accountability and found a satisfactory response to my request. I was closed to canceling my policy but the kind of service Ntokozo provided for me made me give them a second chance he was hands on and called me back to give me the final feedback which was that I will receive my money back which made me a very happy client. In order to maintain great customer service it matters how companies respond to their clients because it determines how our future relationship will be,yes initially I was angry but because someone took their time to call me and assist me made a huge difference for that I am grateful