RR
RTrollip Rocco.trollip

1 reviews | Active since Jun 2025

04 Jun 2025, 11:24

Great telephonic customer service- employees obviously well trained and happy to accept your claim- I could feel the employees live a good value system - other insurances have 29 questions and try to avoid the claim ! Thank you and Glasfit Heidelberg who

Great telephonic customer service- employees obviously well trained and happy to accept your claim- I could feel the employees live a good value system - other insurances have 29 questions and try to avoid the claim ! Thank you and Glasfit Heidelberg who did the windscreen replacement were really really professional and great team - Chris and Colin - note I was unaware that a windscreen chip needs immediate attention before the crack runs the windscreen. So future prevention action ! πŸ‘- Happy outsurance customer and the fact that I lose my bonus is fully understood - that’s the deal and no worries! πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚

0
Replies (1)
OUTsurance
OUTsurance's reply04 Jun 2025, 11:27
Official
Hello R Trollip,

Thank you for the positive, comprehensive feedback! 

We truly value your loyal support! 

Your kind words of praise are encouraging and will mean the world to the team!

We are thrilled to hear that your claims process was handled so efficiently.

Regards
The OUTsurance Team