Great Service

On Friday the 16th of August we had no hot water, we discovered that our heating system was faulty. I logged a claim with Outsurance at 7:12, received a confirmation sms and a phone call from an agent at 7:15, at that state we did not know what the issue was, but the agent informed me that they will send out a plumber at no cost to investigate the problem. The plumber arrived at 8:00 and upon inspection advised that we have an electric problem and that an electrician will be send out to have a look. The electrician arrived at around 12:30 and the issue was resolved within the hour. Thank you Outsurance for your quick response. Unfortunately I do not remember the names of the 2 agents that I spoke to at Outsurance. I do remember that Crystal from RMS phoned me to inform me that a call our for an electrician has been logged and he will be at our premises within an hour and a half. Thank you to Crystal as well.