Great Service

I would like to take this opportunity to acknowledge and appreciate the service that was received from Velda Rogers from the Outsurance claims department. The steps and time taken while keeping me informed of every development pertaining to the claim, is highly appreciated. The quality service that I received was more than anything that the customer is looking for. Apologies for taking my frustration on you while all you were trying to do was to go out of your way to assist me. A big thank you also to Zandi Gumbi from the Outsurance customer complaints department for ensuring that my complaint was attended to effectively and going out of your way ensuring that all my needs are met. Apologies for taking out my frustration on you and I thank for you for listening to my issues and ensuring that they are attended to immediately and effectively.My needs were met and thank you.

A short note to Outsurance: I was not happy with some of the service providers for Outsurance that were assigned to assist with my claim and would like that to be attended to, ensuring that in the near future your customers dont experience the service that I received from them.I would like to salute Velda Rogers and Zandi Gumbi they are great service champions for your organisation and went out of their way to ensure that my claim was attended to and my needs were met.Ladies keep up the good work and your team work in your organisation.

Regards,

Thandeka