GREAT DISSAPPOINTMENT WITH OUTSURANCE LEGAL RECOVERIES

DISAPPOINTMENT LEGAL RECOVIERS OUTSURANCE (Claim NO: ********** 56)

After submitting the claim, this was referred to Funi Netshilatu at Recoveries, as it was December of 2017 we only started following up in 2018, around March/April 18, we followed up from our side as we have not had any feedback, we conveyed our disappointment that there is no Feedback or even just a mail from Outsurance side, Funi told us that Outsurance does not send any feedback they will only give feedback when the client enquires from their side, up to this point according to Funi the insurance of the Taxi owner has not received his claim for the accident, and this is why Outsurance could not get a settlement or refund regarding the access payment we paid. Funi mentioned that she will make a note on the system to call us again in about 3 months as Outsurance attorneys will do all in their power to fight for us. Around July/August we received a call saying that Outsurance has gone ahead with attaching the owner of the Taxi by Sherriff Court, they will keep us update. After a few months we again heard nothing and last week we received a call on 13/11/18 from Funi telling us that unfortunately there is nothing they can do, as the Taxi Owner sold the taxi that drove into us and that he will not take responsibility for the accident, and the new owner of the Taxi will also not be taking responsibility. Thus, we paid an access payment for an accident that was not our fault and we waited 12 months just to get a response that there is nothing Outsurance Legal can do for us.

The problem that we have with the above: 1. The Taxi Owner(see all photo’s as proof) he is the owner of the Taxi involved in the accident, had valid insurance, you only get a certain amount of days to put a claim in at your insurance and according to Funi Netshilatu the Taxi Owner did to do this. 2. Why could OUTsurance not give feedback to us a client and we needed to follow up continuously, we also have not been informed that this case was taken to court or any form of written feedback on email from Funi. 3. Last feedback from Funi was that the Sherrif will attached items, what happened to this, the Taxi Owner is an owner of house and other items. 4. Last Call was, that no one will take responsibility for the accident, sorry we can’t to anything else

We have nothing on writing, was something really done via Legal Recoveries??

As the accident happened just before the Outsurance no Claim Bonus, we lost this and we also lost our Access payment of around R 5000.