1 reviews | Active since Aug 2015
Grade 0
Ooh well! I thought I was here to get more information about my cover but instead I was belittled, Outrank and Outnumbered. I felt like i was talking to a million people who were all against me and yet it was only one consultant. She was very condescending and she spoke down on me. To be quite honest your people are more sales driven than service based. My experience with your contact centre is always horrific and sadly this wasn't the first time I dealt with such horror. Just because I do not know certain information it doesn't mean I'm retarded. All I needed was so I could understand what im covered for so i have an understanding of my policy. Now if arrogance was a person it would be Maudi mokone .Mypolicy OT3***6**3
You have our sincere apologies for the unprofessional, unhelpful and rude conduct our advisor portrayed! We take much pride in our service and your recent experience is most certainly not what we wish for any client to have.
The call was audited by our client care managers and internal discussions are being held with our advisor.
You will also be contacted by our client care manager and we thank you for bringing this matter to our attention.
Regards
OUTsurance
You have our sincere apologies for the unprofessional, unhelpful and rude conduct our advisor portrayed! We take much pride in our service and your recent experience is most certainly not what we wish for any client to have.
The call was audited by our client care managers and internal discussions are being held with our advisor.
You will also be contacted by our client care manager and we thank you for bringing this matter to our attention.
Regards
OUTsurance
Regards
OUTsurance
Regards
OUTsurance