Goodbye outsurance

My wheelchair left front wheel broke on Thursday evening after returning from work. I logged a claim on the app and was contacted on Friday morning by Alza! I have R6000 coverage... Premium up to date and excess ready as well! But I'm offered a repair! I get asked who the supplier is, how old it is etc! Which I find irrelevant as this wasn't a priority when I initiated my coverage but all of the sudden is when I am claiming! And I am then asked to send an image of the damage which I send via the sms I received directly from Alza! And I had no correspondence for the rest of the day. One would think this would be serious as this is my means of getting around but as long as they aren't limping I suppose it's fine! My fiancee was angry and decided to check on things herself! She found a supplier in springs that would sell the whole wheel replacement for R300 to R400! But my excess is already R800 so what would they be paying?? Thus I'm paying for a patch job and they make no actual contribution! So I emailed yet no feedback! So Saturday I still got up to go to work with my ****ed wheelchair and I was really annoyed so I cancelled my claim! Then Alza decides to phone... Asking why. I explained I've had no feedback at all and why am I not being offered a replacement chair. And also again she ****ing asks me who the supplier is! She then says I must send pictures of my wheelchair to claim try claim for a new chair and she'll discuss it with her manager! I send them... And again ****ing waiting! So I decide to cancel and again she phones... I state that she just doesn't want to help me because I send the images and nothing... And then I'm now only informed that she's received nothing the whole ****ING time!!!! I'm sincerely not posting this for a response or a result. I am sincerely ****ing done with outsurance and why my fiancee wanted us to get insurance I don't know! It's just a **** as far as I'm concerned! I will be cancelling when you guys open on Monday and my fiancee has decided between old mutual and Santam! Please guys... Be careful about the games these companies play! They do all they can to no pay out or pay as little as possible.