MR
Mach R

1 reviews | Active since Jan 2021

15 Aug 2024, 09:14

Good Value but too expensive.

First they sent me two smses to prepare me for the call which I found very polite and unique. The lady called me this morning, she was very polite and took all the details better than everyone I have dealt with in the insurance space in order to assess the risk accurately. Unfortunately the premium offered was close to 3 times my most recent quote, which made 0 sense due to the fact that I have never claimed, never involved in accidents and have never had a significantly longer break without insurance. I think OutSurance can do better with the premium and risk assessment, your underwriting is completely off if you are the only one who is that expensive.

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Replies (1)
OUTsurance
OUTsurance's reply15 Aug 2024, 09:23
Official
Hello Mach

Thank you for your over-all feedback. It's pleasing to see our advisor's service delivery was polite and friendly.

It's of course a pity to see we were unable to offer you a saving at this stage. We offer savings to many clients. We also state if we are unable to beat your current premium, we will pay you R500 and a further R1 000 if you have been claim free for the past 3 years with the same insurer.

Our quote promotion team will arrange a call to you.

Regards
The OUTsurance Team