GOOD SERVICE CAN CHANGE A GLOOMY DAY

After my daughter had had a horrible week struggling with her bank to access her own funds - they keep on depositing money into her account, but she has no access to it, and she had to again (3rd time) travel more than 40km each time to try and sort the problem out, still no luck. Another task we had to complete between is the transfer of a vehicle and the insurance thereof. A call-centre agent, Odessa Pillay helped us with this process. Me and my daughter at this stage were spitting fire in respect of the ongoing poor service from Standard Bank. Then on the same day we experienced Odessa. What a difference!!!! She was extremely helpful, knowledgeable, knew her product, and incredibly - turned an otherwise miserable day banging our heads against an unhelpful, and frankly *********** banking institution. You made my day, and other institutions can only learn from this. Can you please advise which bank has the best customer service.