Good service??????

I write this after a lot of thought. At first I thought that Outsurance would be a great comprehensive insurance for my car after all this was my dream car. I took a full insurance including a car maintenance which included a reduced excess payment. Since i got my car in 2022 I have had the misfortune of having to claim from my maintenance portion because the pervious owner did not do a proper maintenance on the car that i was not aware of. I had to claim three times once because a delivery bike drove into me and no insurance. Once when my car was parked on the side of the road at a school fete. And the last time when the front control arm snapped and a car hit me from the front causing extensive damage to the front axel. My car was taken to their assessment centre and then sent to an approved panel shop. This where the fun starts. Parts had to be ordered from abroad. That was not my problem the problem is that the panel shop waited for me to contact them before they followed up on approval for said part. That was 16 Feb 2024. Part was only ordered on 22 Feb 2024. The panel shop just kept on saying they are waiting for the part. At first it was 15 to 21 working days and that kept on being the info from them. They could not would not tell me when the part was due. In all this time i kept in contact with Outsurance hoping for assistance from them to at least get a proper time line for the eta of this part. They kept on saying they will come back to me but only feed back when i contacted them. Eventually there was a complaint case opened and thru that which there was no feed back until i asked to speak to a manager i got the details that i have been asking for since February. It is now middle April and I was told by the agent of the car after contacting them myself that the part will only be here 24 April. Amazing how i could get the info in 24hrs and they still have not gotten back to me in nearly a week. So i must say that the customer service and how much they care about their insurance customers are about 1% in the scale of caring. Very quick to take your money but not so happy to help you