Good Morning

Good Morning . Outsurance have been deducting money from my parent account without her authorisation/manadate . She sold her car and stopped the insurance and subsequently requested a qoutation for her dream car . The qoute was sent and she said to them , once she gets a new car , she will call and consider the qoute but no , Outsurance starting deducting money from her account of a car that does not even exist . Unfortunately mother is a pensioner , not aware of all these technicalities . She didn’t even realise that money was being debited from her account until recently when she viewed her statement and I helped her follow up and track for how many months they have been debiting money of a car that she doesn’t even have . This is daylight ******* and Outsurance is taking an advantage cause she is a pensioner . We want all her monies sent to her account because she never gave you a mandate . How can you sign up for insurance when you don’t even have a car .