MN
Malindi N
1 reviews | Active since Oct 2010
02 Oct 2020, 10:02
Good Luck trying to get help...
You are putting your customer's lives at risk. Have you checked the Tracker Customer Connect reviews lately? Why do you still recommend them as a partner? I was not able to locate my vehicle and your "nice" consultants told me there's nothing they can do if I cant give them the exact location of the vehicle. Its been over 2 days and Tracker has not been able to locate my vehicle. What if I had been hijacked? How would you know? My body would be decomposing somewhere and no one would care? Your consultants are not able to help, Tracker is not able to help. For 4 years I paid for "peace of mind" yet here I sit... You are partly to blame because you need to vet your partners and hold them to their promises
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
02 Oct 2020, 12:10Hello Malindi
Your feedback is naturally concerning and we want to thank you for letting us know.
Our claims manager contacted you and your concerns were discussed.
We are escalating the matter for you and will provide you with feedback as soon as possible.
Regards
OUTsurance
Your feedback is naturally concerning and we want to thank you for letting us know.
Our claims manager contacted you and your concerns were discussed.
We are escalating the matter for you and will provide you with feedback as soon as possible.
Regards
OUTsurance
OUTsurance's reply02 Oct 2020, 12:10
Official
Hello Malindi
Your feedback is naturally concerning and we want to thank you for letting us know.
Our claims manager contacted you and your concerns were discussed.
We are escalating the matter for you and will provide you with feedback as soon as possible.
Regards
OUTsurance
Your feedback is naturally concerning and we want to thank you for letting us know.
Our claims manager contacted you and your concerns were discussed.
We are escalating the matter for you and will provide you with feedback as soon as possible.
Regards
OUTsurance
MN
Malindi N's updateReviewer Update
02 Oct 2020, 16:56I am sorry but I have found Outsurance to be very unhelpful in this manner, using third parties who dont care about their customers. If I have to do everything myself, it makes me wonder why I pay insurance at all every month??
MN
Malindi N's update02 Oct 2020, 16:56
Reviewer Update
I am sorry but I have found Outsurance to be very unhelpful in this manner, using third parties who dont care about their customers. If I have to do everything myself, it makes me wonder why I pay insurance at all every month??
OUTsurance's replyOfficial
05 Oct 2020, 06:32Hello Malindi
We immediately approached Tracker after having been notified of your unhappiness with their service. We received response from them, confirming they have been trying to contact you. A message was finally left for you. Please know neither party wishes poor service for their clients.
Regards
OUTsurance
We immediately approached Tracker after having been notified of your unhappiness with their service. We received response from them, confirming they have been trying to contact you. A message was finally left for you. Please know neither party wishes poor service for their clients.
Regards
OUTsurance
OUTsurance's reply05 Oct 2020, 06:32
Official
Hello Malindi
We immediately approached Tracker after having been notified of your unhappiness with their service. We received response from them, confirming they have been trying to contact you. A message was finally left for you. Please know neither party wishes poor service for their clients.
Regards
OUTsurance
We immediately approached Tracker after having been notified of your unhappiness with their service. We received response from them, confirming they have been trying to contact you. A message was finally left for you. Please know neither party wishes poor service for their clients.
Regards
OUTsurance