NS
Nandi S
1 reviews | Active since Jan 2021
12 Jan 2021, 17:43
Good luck to you
I have been a client of Outsurance for 8 years I must say I am really disappointed. My annual increase was 15-17% amidst a global pandemic. No claims since I started my cover. They also pride themselves to be able to better any quote, however when it came to matching a better quote all I got was a preech. Guess I’m not as VIP as they made me out to be. Don’t be fooled by empty promises, they can’t deliver and have no interest in keeping clients. All I can say is, good luck to you OUTsurance
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OUTsurance's replyOfficial
14 Jan 2021, 07:41Hello Nandi
We are very sorry we made you feel as if we don't value you!
Our client care manager contacted you and discussed the reason for the rerate increase with you.
Gina from our promotion department tried to reach you to discuss the promotion for our clients, and has since sent you an email.
Please know we value you as a client and want to conclude the matter for you as soon as possible.
Regards
OUTsurance
We are very sorry we made you feel as if we don't value you!
Our client care manager contacted you and discussed the reason for the rerate increase with you.
Gina from our promotion department tried to reach you to discuss the promotion for our clients, and has since sent you an email.
Please know we value you as a client and want to conclude the matter for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply14 Jan 2021, 07:41
Official
Hello Nandi
We are very sorry we made you feel as if we don't value you!
Our client care manager contacted you and discussed the reason for the rerate increase with you.
Gina from our promotion department tried to reach you to discuss the promotion for our clients, and has since sent you an email.
Please know we value you as a client and want to conclude the matter for you as soon as possible.
Regards
OUTsurance
We are very sorry we made you feel as if we don't value you!
Our client care manager contacted you and discussed the reason for the rerate increase with you.
Gina from our promotion department tried to reach you to discuss the promotion for our clients, and has since sent you an email.
Please know we value you as a client and want to conclude the matter for you as soon as possible.
Regards
OUTsurance