OB
Ockert B
1 reviews | Active since May 2023
07 May 2023, 10:28
Good bye from a 10 year customer!
I have cancelled my life insurance with Outsurance on the 14th of April 2023, giving notice for last day being 30 April 2023. They messed it up, movrd my cancelation date to 30 May 2023. They off co**** took their debit order. After numerious calls and a commitment to phine me back, still nothung. Now U receive a letter telling me that they will debit my bank acciunt again on the 17th of May. I give up!!! I will never deal with Outsurance ever again.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
10 May 2023, 11:38Hello Ockert
You have our sincere apologies for the error!
The incorrect cancellation date was captured which resulted in our further attempt to resubmit the premium.
The resubmission has since been cancelled and no further premiums will be debited from your account.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
You have our sincere apologies for the error!
The incorrect cancellation date was captured which resulted in our further attempt to resubmit the premium.
The resubmission has since been cancelled and no further premiums will be debited from your account.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
OUTsurance's reply10 May 2023, 11:38
Official
Hello Ockert
You have our sincere apologies for the error!
The incorrect cancellation date was captured which resulted in our further attempt to resubmit the premium.
The resubmission has since been cancelled and no further premiums will be debited from your account.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
You have our sincere apologies for the error!
The incorrect cancellation date was captured which resulted in our further attempt to resubmit the premium.
The resubmission has since been cancelled and no further premiums will be debited from your account.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team