going for over 4 months for a bumper replacement

In December 2014 I hit a guinea fowl which damaged my bumper on my Jetta. I logged a claim with Outsurance which was dealt with and my car landed up going in to Hi Speed panel beaters around the 5th of January 2015. The bumper that was supp**** did not fit correctly, which I then informed Outsurance of. Eventually Outsurance arranged for a \\New\bumper to be fitted after a lengthy period. When my car came back from the panel beaters the grill in the bumper appeared very loose\""