Glad to have cancelled the policy

I had "Life" insurance with Outsurance and this was not actually a life policy but a disability policy. I then cancelled this as it was costing me almost R 300.00 per month which is a lot for disability. The lady on the phone didn't want to cancel it where I ended up having to raise my voice at her. I made a complaint and Outsurance called me back to apologize. I am disappointed however, that after being told they listened to the call and agree with me that the call was handled badly and the attitude of the agent was bad, that all they could offer me was an apology. Not even a refund on the amount that has JUST come off my account in the last couple of days. Nothing. Only an apology. The whole reason for cancelling is I can't afford it.